Terms and conditions

§ 1 Scope

These terms apply to all contracts for services of Mateusz Przygoda Ffa Group under the WillBeClean brand (“we”) — in particular building cleaning, caretaker services, grounds maintenance, winter service, minor repairs and house clearance.

Our services are offered exclusively to businesses within the meaning of § 14 BGB, legal entities under public law and special funds under public law (“customer”). We do not enter into contracts with consumers; by placing an order the customer confirms they are acting in the course of their trade, business or profession.

Conflicting or additional terms of the customer only become part of the contract if we expressly agree to them in text form. Individual agreements in the quote take precedence over these terms.

§ 2 Quote and contract

Content on our website is not a binding offer. After your enquiry and a site visit (on site or by video) you receive a written quote with scope, price and — for ongoing services — a service specification and intervals.

The contract is concluded when you accept the quote in text form (e.g. by email) or we send an order confirmation. Quotes are valid for 30 days unless stated otherwise.

§ 3 Scope of services

The scope described in the quote or service specification applies. Additional services are provided after prior agreement and for separate payment.

We may deploy our own trained staff and arrange cover for illness or holidays without changing the scope.

§ 4 Prices and payment

The fixed prices in the quote apply. All prices are net prices plus statutory VAT where applicable.

Invoices are payable within 14 days without deduction. Ongoing services are invoiced monthly.

If the scope differs significantly from the site visit (e.g. much more to clear, undeclared hazardous waste), we agree a price adjustment with you before carrying out the work.

§ 5 Customer cooperation

The customer provides access to the property at the agreed times, provides electricity and water free of charge to the usual extent and informs us of special features (e.g. sensitive surfaces, alarm systems, hazardous substances such as asbestos).

Keys and access devices are handed over against receipt and kept safely by us.

§ 6 Special terms for house clearances

The customer confirms they are entitled to dispose of the items to be cleared. The customer marks or removes items to be kept, valuables, cash and documents before we start. If we nevertheless find such items, we set them aside and inform the customer.

Ownership of the items passes to us on removal unless agreed otherwise. Items are credited against the price only if this is stated in the quote.

Disposal is carried out via licensed waste companies. Hazardous waste (e.g. asbestos, chemicals, waste oil) is included only if expressly named in the quote.

For items the customer did not mark or remove before we started, we are liable only for intent or gross negligence.

§ 7 Special terms for winter service

We provide winter service exclusively to customers with an ongoing property care contract (e.g. building cleaning or caretaker service) with a term of at least 12 months. If that contract ends, the winter service ends at the same time.

We clear and grit the areas named in the contract within the agreed scope and at the agreed times. The legal duty of care (Verkehrssicherungspflicht) remains with the customer as owner or property manager unless expressly transferred by separate written agreement.

During continuous snowfall, freezing rain or flash ice we do not owe permanently snow- and ice-free surfaces, but call-outs at reasonable intervals. We are not liable for ice that forms between two proper call-outs.

For damage to surfaces, plants or vehicles caused by properly used grit and clearing equipment, we are liable only for intent or gross negligence.

§ 8 Appointments, rescheduling and cancellation

Agreed appointments are binding for both parties. The customer may reschedule or cancel free of charge up to 48 hours before the appointment. For later cancellation, or if we cannot access the property at the appointment, we may charge the costs incurred, up to 50% of the agreed price for that job; the customer may prove that the loss was lower.

If we cannot perform for reasons beyond our control (e.g. force majeure, extreme weather), the appointment is postponed reasonably.

§ 9 Term and termination of ongoing services

Contracts for ongoing services (e.g. regular cleaning, caretaker service) run for an indefinite period unless the quote states otherwise and may be terminated by either party with three months’ notice to the end of a month in text form. Winter service contracts apply for the agreed season.

The right to terminate for good cause remains unaffected.

There is no right of withdrawal, cancellation or return. Contracts can only be ended by termination under this section; the agreed fee remains payable until the termination takes effect. Fees for services provided are not refunded.

§ 10 Complaints

Defects in our work must be reported to us without delay, at the latest within 3 working days of the job, in text form and with photos where possible. We are first entitled to remedy the defect within a reasonable period.

If the customer fails to report in time, the work is deemed accepted and claims for that defect are excluded, unless the defect could not be detected on inspection.

§ 11 Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, for fraudulently concealed defects, where we have given a guarantee and under the Product Liability Act.

For slight negligence we are liable only for breach of an essential contractual obligation — one whose fulfilment makes proper performance of the contract possible and on which the customer may regularly rely — and only up to the damage foreseeable and typical for the contract at the time it was concluded. Otherwise, liability for slight negligence is excluded.

Liability for slight negligence is additionally limited per incident to the fee for the order concerned, or for ongoing contracts to the fees of the last three months; liability for indirect and consequential damage and lost profit is excluded for slight negligence.

We are not liable for damage resulting from incorrect or incomplete information from the customer (e.g. undeclared hazardous substances, concealed pipes or cables, sensitive or non-cleanable surfaces), for pre-existing damage, or for damage arising despite proper work due to the age, wear or poor condition of materials and installations.

Damage must be reported to us without delay, at the latest within 3 working days of discovery, in text form. The customer’s damage claims become time-barred one year after the statutory start of limitation, except in the cases of the first paragraph.

These limitations also apply in favour of our employees, representatives and agents.

§ 12 Final provisions

German law applies, excluding the UN Convention on the International Sale of Goods.

The place of jurisdiction for all disputes arising from the contract is the location of the property concerned.

If individual provisions are invalid, the remaining provisions remain effective.